The video released Thursday on social media channels of both Dubai Police and Emirates NBD bank uses Shaggy’s year 2000 hit “It wasn’t me” tune but with changed lyrics to warn users about banking fraud through social engineering techniques.

As Information security awareness professionals at CIATEC, we loved the video that got all the elements of a successful information security awareness material. It is a job well done conveying the message of keeping personal banking information safe using a 20 years well known rap song. This type of awareness material has proven to have a high penetration rate among audience.

Enjoy the video, and always remember to #SecureYourAccount.

Many organizations struggle to convey information security awareness material to users and customers. If that sound like your organization, contact us today to start your information security awareness program.

The post “It Wasn’t Me” – Dubai Getting Creative on Banking Fraud Awareness appeared first on CIATEC.

“The initiative aims to measure customers happiness index through smart cameras that analyze the extent of their happiness,” Maher Shirah, director of Smart Services at RTA’s Corporate Technology Support Services Sector. The system was able to produce detailed reports of a customer’s happiness levels, with instant alerts triggered when a center’s “happiness rating” drops below a predefined level. When this happens, actions can be taken to “restore customers’ happiness level.”

As far as privacy is concerned, authorities indicated that the system analyses facial expressions and convert it into numeral value but doesn’t save the visual information.

This is one of the many uses AI can serve in service management measurement and metrics. And it will definitely contribute to raising the level of users satisfaction, the ultimate goal of successful service management system.

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